The other day I was reading Steve Curtain’s blog about Dairy Queen: Something Indifferent, and it reinforced the notion, once again, that a smile really makes a difference in providing good customer service and sales. However, a smile is much easier to measure in the retail environment because you see it. Over the phone or web, it is more challenging, … [Read more...]
About the CEO – Tom Davis
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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