Being a part of the insurance industry means that you will unavoidably be inundated with constant contacts. Though this can be a fantastic issue for a growing business with eager prospective clients, it can also be problematic when you are unable to receive their calls from lack of resources. Since the insurance industry is highly competitive and much of the … [Read more...]
A few weeks ago, we shared with you how USA800 has had the privilege of becoming a top call center service provider in the U.S. Attaining this level of achievement has allowed our own team to grow and has also benefitted each of our partners tremendously. To maintain this innovative edge, there are many things that we do to keep our company strong and … [Read more...]
When you have a team like USA800 to manage your businesses’ calls, not only do you have the time to devote to other projects, but you’ll also receive the benefit of all the information gathered during our calls with your clients. Businesses sometimes choose to maintain their own call services that they can keep track of who is calling, but with USA800, we … [Read more...]
At first thought, it may seem impossible to outsource your customer service when you’re a part of the healthcare industry. After all, the information discussed regarding healthcare questions and issues are very specific to the industry and require a high level of familiarity with the topic. With the recent changes in healthcare reform however, a greater … [Read more...]
At USA800, we make every effort to provide a customized experience for your customers and to do this, we keep in mind that only you know your customers best! The first thing we do when we set up a new partnership is get to know your company. Tailoring our call center services to fit your needs allows the customer service experience to remain positive. Take a … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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