When your business relies on reservations and appointment scheduling, the customer service agents handling your incoming phone calls are your front line and first impression for your business. Today's discerning customers require top-notch professionalism from upbeat and positive advocates to show them they have made the right choice in choosing your business … [Read more...]
Making the decision to begin working with a call center service provider certainly isn’t something that should be taken lightly. Many businesses find that once they begin researching the service, that’s when they truly learn how beneficial a call center service provider can be. And that’s exactly why events like Call Center Week at Caesars Palace in Las … [Read more...]
One of the most motivating aspects behind our day to day business here at USA800 is the employees who make it all happen. We have shared with you before about how USA800 is an employee-owned company, but have you heard it from the source yet? In case you haven’t had a chance to chat with any of our team members, we wanted to bring their perspective right to … [Read more...]
Since our latest expansion was ultimately based on the needs of our partners, we wanted to make sure that investing in our company would mean great things for everyone involved. After making many careful decisions and plans, USA800 experienced a tremendous period of growth in recent years. To make this growth count, we found new ways to serve our partners and … [Read more...]
At USA800, we enjoy being a company based on much more than just “work.” Though we are considered an employer, our employees are much more than just our helpers. When the employees own the business they are each a company owner who has a vested interest in our partners’ success. This gives the traditional view of teamwork a much different look and allows … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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