Customer service should be the top priority of every business, yet unfortunately it's an area in which many companies fall short. How do you know if your customer service is failing? Your customers are telling you: If your customers are coming straight out and telling you they're not happy, don't treat each complaint as an isolated incident. Take each … [Read more...]
When your business relies on reservations and appointment scheduling, the customer service agents handling your incoming phone calls are your front line and first impression for your business. Today's discerning customers require top-notch professionalism from upbeat and positive advocates to show them they have made the right choice in choosing your business … [Read more...]
For the fourth consecutive month the U.S. retail industry has been able to post positive sales gains. For the month of February, retail sales doubled the forecasts made for the month. As reported by Bloomberg, this is largely due to a stronger job market and improved financial situations for households. Increased wages, stronger stock markets and increasing … [Read more...]
First impressions mean everything in the competitive business world. Whether your customers are calling you with a service request or about an order delivery, the impression you make in those brief moments on the phone determines your relationship. If a caller is satisfied with the results of the call, they're more likely to become repeat clients. Conversely, … [Read more...]
One of the newest tools available in social media strategy for businesses is Twitter’s new Cards function. Entrepreneur reports that the Twitter Cards are designed to support various e-commerce efforts by competing with Facebook’s mobile app install ads. Twitter Cards can help businesses feature and showcase media such as images, app information and product … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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