Email Newsletters: Will They Ever Go Away?

email marketing

The first ever email was sent in 1971. Today around 145 billion emails are sent each day. Social networks are growing day after day with more people using them to communicate and share information - precisely what we once relied upon email for. Yet the email newsletter seems reluctant to go away. Why? Email is static: Social networks move in real-time … [Read more...]

Why the Health Tech Industry is Booming

customer service

The health tech industry is completely reinventing itself, and with this process of improvement comes an endless array of opportunities for venture capitalists. $1.4 billion was invested in digital health start-ups in 2012, compared to only $968 million the previous year. But why? Thanks to constant technological advancement, the market's demographic is now … [Read more...]

Using the Domestic Call Center Advantage

call center services

Outsourcing to foreign countries is often an useful solution to problems that are expensive to solve using tried and true methods. However, it can also bring a host or problems for companies based in the United States. Although US companies might be tempted to outsource their calling services to call centers based in other countries, there are real and immediate … [Read more...]

The Key to Repeat Business: A Great First Impression

customer service center

First impressions mean everything in the competitive business world. Whether your customers are calling you with a service request or about an order delivery, the impression you make in those brief moments on the phone determines your relationship. If a caller is satisfied with the results of the call, they're more likely to become repeat clients. Conversely, … [Read more...]

Twitter Releases “Cards” for Businesses

social media customer service

One of the newest tools available in social media strategy for businesses is Twitter’s new Cards function. Entrepreneur reports that the Twitter Cards are designed to support various e-commerce efforts by competing with Facebook’s mobile app install ads. Twitter Cards can help businesses feature and showcase media such as images, app information and product … [Read more...]