As many businesses have adopted new principles to a successful social media strategy for their businesses, Instagram has become a key player in the social media marketing universe. If your business hasn't jumped into a social media marketing strategy that includes Instagram yet, here are some tips you can use to make the most of your branding efforts. Be … [Read more...]
Businesses have been using Facebook and other social media sites to reach their customer base ever since their real potential came to light. Not only is social media's influence both cost-effective and far-reaching, but it is also excellent for penetrating into the customer base. After all, most social media sites are set up to encourage users sharing interesting … [Read more...]
Customer service is one of the most essential aspects in determining whether a business will flourish or not. If customers are pleased with your customer service department, rest assured they will be more than happy to stay with your company. Outstanding web and live chat services are now more crucial than ever as business rivals seem to multiply quickly. Not … [Read more...]
Let’s face it; healthcare customer service hasn’t earned the best reputation in the eyes of its customers over the years. Yet, we know that the desire of customer support is to provide its patients with excellent care and satisfaction. So where have things gone wrong? Why do people stress over having to schedule an appointment when looking for health care? … [Read more...]
The most important issue outsourcing a call center raises is subject matter knowledge and well trained agents. A professional call center has agents trained to respond to customers. Should a conflict situation occur they are proficient in conflict handling. You would rather phone someone whom is a specialist in their field than someone doing just a job. The levels … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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