Customer service should be the top priority of every business, yet unfortunately it's an area in which many companies fall short. How do you know if your customer service is failing? Your customers are telling you: If your customers are coming straight out and telling you they're not happy, don't treat each complaint as an isolated incident. Take each … [Read more...]
The first ever email was sent in 1971. Today around 145 billion emails are sent each day. Social networks are growing day after day with more people using them to communicate and share information - precisely what we once relied upon email for. Yet the email newsletter seems reluctant to go away. Why? Email is static: Social networks move in real-time … [Read more...]
USA800, Inc. was named 2013 CUSTOMER Magazine Top 50 Teleservices Agency winner in the domestic inbound and outbound categories, as well as global aggregate. This is the 21st time USA800 has been honored to win a TMC Top 50 Award, this year advancing to the #9 position in the domestic inbound category, also ranked 16th in the global aggregate category. … [Read more...]
For the fourth consecutive month the U.S. retail industry has been able to post positive sales gains. For the month of February, retail sales doubled the forecasts made for the month. As reported by Bloomberg, this is largely due to a stronger job market and improved financial situations for households. Increased wages, stronger stock markets and increasing … [Read more...]
First impressions mean everything in the competitive business world. Whether your customers are calling you with a service request or about an order delivery, the impression you make in those brief moments on the phone determines your relationship. If a caller is satisfied with the results of the call, they're more likely to become repeat clients. Conversely, … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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