The health tech industry is completely reinventing itself, and with this process of improvement comes an endless array of opportunities for venture capitalists. $1.4 billion was invested in digital health start-ups in 2012, compared to only $968 million the previous year. But why? Thanks to constant technological advancement, the market's demographic is now … [Read more...]
Outsourcing to foreign countries is often an useful solution to problems that are expensive to solve using tried and true methods. However, it can also bring a host or problems for companies based in the United States. Although US companies might be tempted to outsource their calling services to call centers based in other countries, there are real and immediate … [Read more...]
At some point your company will experience an angry customer who vows to take their business elsewhere. It's never a pleasant experience, but it doesn't have to mean losing the customer completely. Use the following six steps to win that customer back: 1. Ask the customer to describe their problem: listen and take notes if necessary. 2. Acknowledge … [Read more...]
How are you performing in regards to customer support? Chances are good that you currently fall into the 97% of businesses that rank less than "excellent," but there are ways to improve your customer service skill sand climb into that top spot. Give your customers what they need, not what you think they need. There is a reason they're calling your customer … [Read more...]
Marketing your business is no doubt, something that takes up a vast amount of your time. Finding new ways to reach potential clients and build new connections is all about meeting customers where they are and in today’s markets, those customers are going mobile. Not only are more of your customers going mobile, but they are doing so at exponentially … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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