The holidays are in full swing and hopefully you’ve gotten all your shopping out of the way. Now why don’t you take a minute to give yourself a present that can be enjoyed all year long? By staying connected to us through all our social media sites you have 24/7 access to the high performance and high end customer care USA 800 has built their reputation … [Read more...]
How are you performing in regards to customer support? Chances are good that you currently fall into the 97% of businesses that rank less than "excellent," but there are ways to improve your customer service skill sand climb into that top spot. Give your customers what they need, not what you think they need. There is a reason they're calling your customer … [Read more...]
Now that 2012 is fading away, it's time to start focusing on 2013. How are you planning to make your business better next year? What are you going to do to get ahead and kick your business into high gear in the coming year? Entrepreneur.com has some great tips on how you can get a jump start on the new year. Here's a look at a few to get you started: Complete … [Read more...]
Have you ever been in an argument with someone and the issue wasn't what was said but how it was said? The what vs. how idea is the same not only in arguments but in why your business should reflect a customer-focused culture, in that a customer-focused culture isn't about the what, rather it's about the how. The business's customer focus should shift from what's … [Read more...]
The last year has certainly been one we can be thankful for here at USA800. Our team has had a wonderful time bringing you the latest information and trends surrounding the contact center industry and we are thankful for our wonderful readers like yourself who make the job so much more fun! This is also the time of year that we would like to say a huge “Thank … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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