USA800, Inc. was named 2013 CUSTOMER Magazine Top 50 Teleservices Agency winner in the domestic inbound and outbound categories, as well as global aggregate. This is the 21st time USA800 has been honored to win a TMC Top 50 Award, this year advancing to the #9 position in the domestic inbound category, also ranked 16th in the global aggregate category. … [Read more...]
First impressions mean everything in the competitive business world. Whether your customers are calling you with a service request or about an order delivery, the impression you make in those brief moments on the phone determines your relationship. If a caller is satisfied with the results of the call, they're more likely to become repeat clients. Conversely, … [Read more...]
The most important issue outsourcing a call center raises is subject matter knowledge and well trained agents. A professional call center has agents trained to respond to customers. Should a conflict situation occur they are proficient in conflict handling. You would rather phone someone whom is a specialist in their field than someone doing just a job. The levels … [Read more...]
What are Call Avoidance Strategies? Any business deals with customers daily, whether physically or through American call centers. The latter can be particularly strenuous for a business, not only in physiological terms but also in terms of time and money. Call Avoidance strategies come in place when it simply isn't viable for a business to answer a … [Read more...]
Your company is always on the edge of advancement, and all investments are geared towards growth and establishing the next phase of development. Product support can be the most grueling and costliest affair as you try and work around setting up systems and investment strategies in making the right financial decisions and allocating the right human and material … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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