Let’s face it; healthcare customer service hasn’t earned the best reputation in the eyes of its customers over the years. Yet, we know that the desire of customer support is to provide its patients with excellent care and satisfaction. So where have things gone wrong? Why do people stress over having to schedule an appointment when looking for health care? … [Read more...]
Networking is not only a great skill to possess, but it is also quickly becoming a necessity in the marketplace. Building a successful network of business allies, partners, and clients, can build the influence of your business faster than any other activity. It can spread the word of your services and establish your business as an authority in your industry. The … [Read more...]
This year USA800 has stayed busy with all sorts of customer relationship and management events across the country. We kicked off the spring at the Operations Summit in Memphis and this fall we will be rounding out our year at the SOCAP 2012 Annual Conference in San Diego, California. During the upcoming SOCAP conference, you will find a huge gathering of the … [Read more...]
As a business owner, you know that knowledge is power. The better informed you are about the business, the more easily you can make sound decisions. And though it may not sound difficult, having access to that information is often that most difficult aspect of the process. Fortunately, this is where interactive reporting methods step in. Real time reporting … [Read more...]
So much of what today’s businesses do for their customers is done through telephone conversations or internet connections. Communicating this way does wonders for costs and conveniences, but it can also leave you feeling disconnected from your clients. That’s why we take every customer connection very seriously and aim to meet and exceed those customers’ … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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