Marketing your business is no doubt, something that takes up a vast amount of your time. Finding new ways to reach potential clients and build new connections is all about meeting customers where they are and in today’s markets, those customers are going mobile. Not only are more of your customers going mobile, but they are doing so at exponentially … [Read more...]
It can be easy to fall into the perception that email marketing might not be as powerful as it once was, but the tool is actually still a quite effective one with the proper support to back it up. During the 2012 Annual Summit that we told you about a few weeks ago, we heard from many marketing solutions experts and several made the point thatROI from email marketing … [Read more...]
One of the most intimidating calls to make for a business is a sales call. After all, so much of your business depends on bringing in new clientele. Profits, jobs, and your businesses’ success are all on the line, so these calls are of paramount importance. For a sales call to go well, being prepared for it is the most crucial aspect of the process. There’s … [Read more...]
As you can imagine, the role of contact centers has changed significantly over the years. From what began as a relatively simple process that involved much scripting and low levels of expertise, contact centers have now evolved into something much more involved. The role of a contact center has become more focused on customer retention and generating profit. … [Read more...]
Of course when you think of your own experience with call centers, you probably think of the times you’ve needed assistance with your internet connection or with a product that you’ve ordered. But there are many, many more industries that benefit from our call center services. Among them, the utility industry has benefitted greatly in at least three ways. Deregulation … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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