The first ever email was sent in 1971. Today around 145 billion emails are sent each day. Social networks are growing day after day with more people using them to communicate and share information - precisely what we once relied upon email for. Yet the email newsletter seems reluctant to go away. Why? Email is static: Social networks move in real-time … [Read more...]
USA800, Inc. was named 2013 CUSTOMER Magazine Top 50 Teleservices Agency winner in the domestic inbound and outbound categories, as well as global aggregate. This is the 21st time USA800 has been honored to win a TMC Top 50 Award, this year advancing to the #9 position in the domestic inbound category, also ranked 16th in the global aggregate category. … [Read more...]
When your business relies on reservations and appointment scheduling, the customer service agents handling your incoming phone calls are your front line and first impression for your business. Today's discerning customers require top-notch professionalism from upbeat and positive advocates to show them they have made the right choice in choosing your business … [Read more...]
Does your company need a better way to handle increased call volume to the customer support line during peak periods? USA800 is here to help. Reducing your company's call center staff to a minimum and outsourcing the rest of your calls during peak periods could you save thousands, or even millions of dollars over time. Not only do a companies save cash on … [Read more...]
The most important issue outsourcing a call center raises is subject matter knowledge and well trained agents. A professional call center has agents trained to respond to customers. Should a conflict situation occur they are proficient in conflict handling. You would rather phone someone whom is a specialist in their field than someone doing just a job. The levels … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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