When a business chooses to outsource their call center with our team here at USA800, we realize what kind of commitment this entails. It means that not only will we have a direct impact on their customers, but it also means that we’re responsible for ensuring that value has been added to those relationships. Since this isn’t a task we take lightly, each referral … [Read more...]
In our contact centers, our goal is to create a fast, quality response to the needs of our customers. To do this, we’ve shared with you many of our call center techniques and priorities, but one method has been an effective strategy for years – an Interactive Voice Response (IVR) solution. We’re sure you have interacted with them plenty of times … [Read more...]
It's easy to think that with all of the technology available in today’s businesses, that being connected globally is no longer an issue. Since much of our communication with customers is done virtually though web chats, email, and social media, it may seem that physical location is no longer an obstacle in call center communication. But where a call center … [Read more...]
As a business grows and matures, the demands from its customers also begin to change. With a growing customer base, there comes a time when customer contact can be an overwhelming task, even if it’s only during a certain time of day or during an emergency. With USA800’s flexible co-sourcing solutions, there are several circumstances where we can quickly scale … [Read more...]
As you can imagine, the role of contact centers has changed significantly over the years. From what began as a relatively simple process that involved much scripting and low levels of expertise, contact centers have now evolved into something much more involved. The role of a contact center has become more focused on customer retention and generating profit. … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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