Many of us are initially under the impression that delivering the superior call center experience involves mostly speaking skills. The truth is however, that speaking has very little to do with what we focus on here at USA800. To develop the most meaningful, helpful relationships with our callers, we instead focus in on our listening skills. http://www.youtube.com/watch?v=rPNH0pjxjhs&list=UU9pjUZ_9-iqOuf-SyVz7khg&index=6&feature=plcp Communication … [Read more...]
Though Helzberg Diamonds is well known for their stunning collections of jewelry and diamonds, this weekend all eyes will instead be on the Gemologist. You see, this weekend Helzberg Diamonds will be sponsoring jockey Javier Castellano as he rides his horse Gemologist at this year’s Kentucky Derby. As you all know, the Kentucky Derby is a huge event … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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