As we shared with you earlier this week, one of our most unique opportunities in our business is when we work alongside a non-profit business to provide our call center services. These businesses often operate on strict budgets and highly value their interaction with their customers, so we are happy to help them in these endeavors. One of these occasions … [Read more...]
Over the years, we have developed an outstanding program for our not-for-profit industry partners. At first glance, it may seem that an organization of this nature may not have a huge need for call center services, but as many of our clients can attest to, the need is actually a great one. Our team has been proud to help these companies as they continue … [Read more...]
At USA800, we enjoy being a company based on much more than just “work.” Though we are considered an employer, our employees are much more than just our helpers. When the employees own the business they are each a company owner who has a vested interest in our partners’ success. This gives the traditional view of teamwork a much different look and allows … [Read more...]
As we began sharing with you recently, part of what makes our call center strategies so effective, is the way we implement our knowledge to help our partner’s programs succeed. To do this, we have formed several key strategies behind our systems that not only keep our teams motivated but also ensure the largest return for businesses. This knowledge allows us … [Read more...]
Deciding the best way to gather and implement knowledge in business is often one of the biggest hindrances keeping companies from success. To coordinate with a large team, who specializes in different areas and services, at USA800, we’ve taken great care to ensure that we are taking what we learn from our customer advocates’ daily interactions with customers … [Read more...]
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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