According to Consumer Reports Magazine (January, 2010 Top Gripes What Bugs America Most, one of the things that bugs Americans most is the inability to reach a human (8.6 out of 10), which was only beat out only by hidden fees (8.9 out of 10). I am sure that you don’t find this too surprising. I don’t, but then it is my business to try and help companies … [Read more...]


