How Our Training Process Gives Your Customers a Great Service Experience

You can rest assured knowing that our employees are trained to provide the absolute best customer service. ©iStockphoto.com/DragonImages

When you use your outsourced contact center for your business, you can be safe in the knowledge that all of our employees are incredibly well trained. There are no such thing as shortcuts when it comes to ensuring that we have the best possible customer representatives. The following is an overview of how our customer representatives are trained: We provide … [Read more...]

Your Online Retail Needs to be Customer-Centric to be Successful

talking on phone

If you run a retail business online, then you need to make customer service one of your top priorities if you expect to be successful. The following are a few tips for providing quality customer service for your business online: Provide a user-friendly shopping experience - It should be easy for customers to find what they want. Make sure your categories … [Read more...]

Why Your Utilities Company Will Benefit From Strong Customer Service

©iStockphoto.com/michaeljung

Utility companies are just one of the many businesses that can benefit from using a call center in the United States. It's important to remember that just because your product (such as water, energy or gas) is something people have to have doesn't mean you don't need to care about customer service. Good customer service should allow customers to easily pay … [Read more...]

How We Motivate Our Employees to Give You the Best Service

Our employee owners strive to make USA800 the best it can be. Source: USA800

Do you want to know what the secret is to motivating our employees to provide the best possible call center services? It's simple, really. We are actually completely employee owned; in fact, we are the largest 100 percent employee owned call center in the country! Employee ownership tends to result in much stronger desire and commitment when it comes to the … [Read more...]

USA800 Receives a Top 50 Inbound Award

We're a top agency in our field thanks to your support! Source:

Customer Magazine recently came out with its April issue in which it revealed its Top 50 Teleservices Agencies Ranking. We here at USA800 are incredibly honored to have been named as the 6th biggest inbound contact center in the United States and would like to take this opportunity to give our thanks to the hard-working employee-owners of USA800 - we are fully … [Read more...]