Don’t Make Them Wait! Improving Customer Relations in an Impatient Era

Nobody likes waiting for service. Learn more about providing fast, friendly customer service with USA 800. ©iStockphoto.com/seb_ra

People are nowhere near as patient as they once were. This is because over the last few years, the improvement of technology has led to increased convenience in all matters of life. This means that the last thing anyone is going to want to do is to sit on the phone waiting to speak with someone. The following are a few ways that our outsourced call center can … [Read more...]

If You Want to Stay Relevant, Tailor Customer Service to Millennials

Millenials are a rapidly growing demographic, so it's important to consider their customer service needs.

One of the most important things that you need to know to implement successful customer service for your customers is who your audience actually is. In fact, these days, the millennial generation is quickly becoming the largest generation, which means that if you expect your business to stay relevant, you need to tailor your customer service to them. According … [Read more...]

“Efficient” is Not Always the Hallmark of Quality Service

To us, quality customer service and interaction is more important that efficiency. ©iStockphoto.com/ebstock

There are a lot of misconceptions about what qualifies as good customer service. For example, one of the most common misconceptions businesses have is that efficiency is the hallmark of quality service, but this isn’t necessarily true. While being efficient is certainly something that is important, it’s not the end-all be-all of your service. In fact, … [Read more...]

In the Age of the Internet, More Customers Feel Better About Online Service

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At one point in time, customer service was something that was exclusively done via the phone. However, this has changed as customers have become more dependent on the Internet for many of their consumer needs. This has led to more customers seeking customer service through the Internet. One of the reasons why online customer service has become increasingly … [Read more...]

Make the Most of Your Outsourced Call Center by Keeping Relationships Strong

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In this day and age, small companies depend on outsourcing in order to grow their businesses. Because of this, it’s vital that they develop strong relationships with the people that they are working with. The following are a few tips to help develop a strong relationship with your outsourced services, like your call center: Treat contractors like … [Read more...]