Plan for Mobile Customer Service to Dominate in 2015

customer service

Keeping up with customer service trends is incredibly important if you want to retain a high standard for customer service. This upcoming year, you can expect mobile to take front and center in regards to customer service. The following are a few tips for ensuring that your customer service is mobile compatible: Make use effortless – More than half … [Read more...]

Keep Customer Frustration Low During the Busy Holiday Season

customer service

The holiday season is a time of the year when many companies receive a big portion of their overall revenue, something that shouldn’t be a big surprise. This also means that customer interaction increases by a dramatic amount as well. The following are a few customer service tips to help keep customer frustration low during the holidays: Keep hold … [Read more...]

Small Businesses Can’t Afford to Ignore Their Customer Service Strategy

customer service

Providing quality customer service for your business should be a top priority no matter what size your company is. However, smaller companies in particular can’t afford to ignore their customer service strategy. If you run a smaller business, you’ll need to build a solid reputation in order to succeed – poor customer service will hurt your reputation. The … [Read more...]

How the Changing Nature of the Internet Has Changed Customer Service Needs

customer service

The Internet has been rapidly changing over the last decade. In its infancy, it was more of a tool for information. Now it has become a more interactive tool. As the Internet has changed, so has customer service. Providing quality customer service for your business requires that you make use of the Internet in the way that your customers do. Customers … [Read more...]

The Personal Touch Goes a Long Way With Your Customers

customer service

When it comes to your customer service, there are a number of tips and tricks to touch on to help provide the best service possible, from listening to what your customers have to say to being polite to being patient. However, the best customer service stands out when you manage to provide a personal touch. Providing callers with a personal touch will go … [Read more...]