Earlier this week, we shared with you that customers are becoming more and more satisfied with their online purchases. As internet navigation and purchasing becomes more mainstream, businesses are now looking for new ways to keep those customers purchasing online and one of the best ways to do this is to offer web chat for them. Shopping cart abandonment is … [Read more...]
Since many of our partners are heavily involved in e-commerce, we were encouraged to hear recently that a new report shows that most e-commerce customers are satisfied with their services. For companies involved in some form of sales, which is nearly all companies, the value added by a having happy customers is immeasurable. Satisfied customers go on to continue … [Read more...]
Many of us are initially under the impression that delivering the superior call center experience involves mostly speaking skills. The truth is however, that speaking has very little to do with what we focus on here at USA800. To develop the most meaningful, helpful relationships with our callers, we instead focus in on our listening skills. http://www.youtube.com/watch?v=rPNH0pjxjhs&list=UU9pjUZ_9-iqOuf-SyVz7khg&index=6&feature=plcp Communication … [Read more...]
Though Helzberg Diamonds is well known for their stunning collections of jewelry and diamonds, this weekend all eyes will instead be on the Gemologist. You see, this weekend Helzberg Diamonds will be sponsoring jockey Javier Castellano as he rides his horse Gemologist at this year’s Kentucky Derby. As you all know, the Kentucky Derby is a huge event … [Read more...]
Making the decision to begin working with a call center service provider certainly isn’t something that should be taken lightly. Many businesses find that once they begin researching the service, that’s when they truly learn how beneficial a call center service provider can be. And that’s exactly why events like Call Center Week at Caesars Palace in Las … [Read more...]
Reduce Abandoned Online Shopping Carts Using Web Chat
Earlier this week, we shared with you that customers are becoming more and more satisfied with their online purchases. As internet navigation and purchasing becomes more mainstream, businesses are now looking for new ways to keep those customers purchasing online and one of...
Report Shows that E-Commerce Businesses Have Happy Customers
Since many of our partners are heavily involved in e-commerce, we were encouraged to hear recently that a new report shows that most e-commerce customers are satisfied with their services. For companies involved in some form of sales, which is nearly all companies, the...
The Communication Skill that Makes All the Difference
Many of us are initially under the impression that delivering the superior call center experience involves mostly speaking skills. The truth is however, that speaking has very little to do with what we focus on here at USA800. To develop the most meaningful, helpful...
Helzberg Diamonds Heads to the Kentucky Derby!
Though Helzberg Diamonds is well known for their stunning collections of jewelry and diamonds, this weekend all eyes will instead be on the Gemologist. You see, this weekend Helzberg Diamonds will be sponsoring jockey Javier Castellano as he rides his horse Gemologist at...
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
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