Taking Advantage of New Customer Touchpoints

providing customer service

Social media marketing has been shifting from passive brand consumption to more active brand engagement in the last few years, which means that as the amount of touchpoints between brands and consumers grows, so do the expectations of consumers. Consumers are growing more wary of generic online marketing campaigns. They don’t trust typical ad campaigns. … [Read more...]

How the Hold Feature Can Work for Your Business

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Putting customers on hold when they call in to a call center is something that can’t always be avoided, especially if your company takes a lot of calls. However, leave them on hold for too long and there’s a good chance they will become irritated. To avoid angering your customers, put the hold feature to good use by using the following tips: Promote … [Read more...]

Don’t Forget the Service in Social Media Customer Service

customer service

Social media is used for a lot of different things, but it’s important to remember that since you are engaging customers directly, customer service is of utmost importance. The following are a few tips for providing excellent customer service through the use of your social media: Watch your temper – If someone begins posting verbal attacks, don’t … [Read more...]

Don’t Serve Customers: Care for Them

customer service

When it comes to supporting the customers, many companies focus on customer service. However, the entire business should be customer service. It’s customer care that you should be focusing on when dealing with any issues that customers need to have resolved. The most important part of customer care is making sure that you listen to your customers. In … [Read more...]

More Customers Are Looking on Social Media for Customer Service

social media customer service

It’s important that you provide customers with customer service support whenever possible. With the rise of social media, many customers are turning to social media in order obtain support. In order to keep up with this growing trend, your company should be providing customer service via social media in addition to offering support through your customer service … [Read more...]