Give Your Customers Convenience With Live Chat

The following are a few of the benefits of having a live chat feature. ©iStockphoto.com/Ridofranz

If you're looking to improve your customer service even more (and you should if you expect your business to grow), then we highly recommend that you implement a live chat feature into your website. The following are a few of the benefits of having a live chat feature: Added convenience - Many customers look for help when they are busy shopping online. A chat … [Read more...]

Sucessful Businesses Care About Good Customer Service

The following are a few reasons why it's so important that you have good customer service. ©iStockphoto.com/4774344sean

If you want your business to be successful, then you're going to want to improve the customer experience. A company that doesn't have good customer service isn't going to last very long. The following are a few reasons why it's so important that you have good customer service: Customers will remember - You don't want your customers to remember your company … [Read more...]

We Have the Knowledge and Experience to Provide the Best Customer Service

Here at USA800, we can help you provide the best customer service possible. ©iStockphoto.com/4774344sean

Using an outsourced call center is a great idea for most businesses as it helps to not only make customer service more convenient, it helps to improve customer service as well. However, this also comes down to who you are using. Here at USA800, we can help you provide the best customer service possible due to our vast knowledge and experience. We have more … [Read more...]

Can You Provide Great Customer Service Through Email?

See why email is a fantastic way to provide customer service. ©iStockphoto.com/NiroDesign

There are numerous different avenues in which you can provide customer service. In order to provide high quality customer service, you can't ignore any of these. For example, email is a fantastic way to provide customer service even though my companies don't even consider it as a customer service channel. Email is incredibly convenient, which is why it's become … [Read more...]

Outsourcing Customer Support Has Many Benefits

Outsourcing customer support can help provide your business with numerous benefits. Outsourcing customer support can help provide your business with numerous benefits. ©iStockphoto.com/DragonImages

There's a misconception out there that using a call center in the United States is more of a luxury than it is a convenience. However, this is simply not true. Outsourcing customer support can help provide your business with numerous benefits, including the following: Lower costs - That's right, outsourcing your customer support can save you money. This … [Read more...]