The Personal Touch Goes a Long Way With Your Customers

customer service

When it comes to your customer service, there are a number of tips and tricks to touch on to help provide the best service possible, from listening to what your customers have to say to being polite to being patient. However, the best customer service stands out when you manage to provide a personal touch. Providing callers with a personal touch will go … [Read more...]

What Your Company Can Learn From This Year’s Top Customer Service Providers

customer service

Providing quality customer service for your business is incredibly important if you want your business to not only succeed, but to continue to grow as well. One way to improve your customer service is to learn from this year’s top customer service providers: Amazon – Amazon has a reputation for being one of the top customer service providers online. … [Read more...]

Be Prepared: High Holiday Call Volume Is Coming

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The holidays are upon us, which means that your business can expect a high volume of incoming holiday calls. The following are a few tips to help you deal with the increased amount of incoming calls: Track you call data – You should track your call data during every holiday season. This kind of data can help you prepare for the holiday season in the … [Read more...]

Use Your Customer Service to Stand Out From the Competition During Holiday Shopping Season

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Almost every business will get an influx of customer activity during the holiday season. This isn’t just limited to the purchasing of your products or services – this is also concerning customers that are trying to get in touch with you. Providing quality customer service for your business will help to set you apart from the competition during the holiday … [Read more...]

Non-Profits Can’t Afford to Ignore Customer Service

customer service

Most businesses put a lot of emphasis on their customer service for one important reason – their business depends on the customer to make a profit. However, what about non-profit businesses? Actually, good customer service is quite important for them as well. A for-profit business deals directly with its customers via customer service. However, non-profit … [Read more...]