Lady Gaga has been called weird, eccentric, crazy, controversial, etc. But whether you hate her or love her, there's one thing she's really good at: making her fans happy. In 2009, Lady Gaga bought pizzas worth $1000 for her waiting fans at an autograph signing; She rewards devotion. She doesn't seek out new fans; she nurtures the loyal ones she currently … [Read more...]
Customer service should be the top priority of every business, yet unfortunately it's an area in which many companies fall short. How do you know if your customer service is failing? Your customers are telling you: If your customers are coming straight out and telling you they're not happy, don't treat each complaint as an isolated incident. Take each … [Read more...]
The first ever email was sent in 1971. Today around 145 billion emails are sent each day. Social networks are growing day after day with more people using them to communicate and share information - precisely what we once relied upon email for. Yet the email newsletter seems reluctant to go away. Why? Email is static: Social networks move in real-time … [Read more...]
USA800, Inc. was named 2013 CUSTOMER Magazine Top 50 Teleservices Agency winner in the domestic inbound and outbound categories, as well as global aggregate. This is the 21st time USA800 has been honored to win a TMC Top 50 Award, this year advancing to the #9 position in the domestic inbound category, also ranked 16th in the global aggregate category. … [Read more...]
The health tech industry is completely reinventing itself, and with this process of improvement comes an endless array of opportunities for venture capitalists. $1.4 billion was invested in digital health start-ups in 2012, compared to only $968 million the previous year. But why? Thanks to constant technological advancement, the market's demographic is now … [Read more...]
What Can Lady Gaga Teach Your Company About Customer Loyalty?
Lady Gaga has been called weird, eccentric, crazy, controversial, etc. But whether you hate her or love her, there’s one thing she’s really good at: making her fans happy. In 2009, Lady Gaga bought pizzas worth $1000 for her waiting fans at an autograph signing;...
Is Your Customer Service an Epic Failure?
Customer service should be the top priority of every business, yet unfortunately it’s an area in which many companies fall short. How do you know if your customer service is failing? Your customers are telling you: If your customers are coming straight out and telling...
Email Newsletters: Will They Ever Go Away?
The first ever email was sent in 1971. Today around 145 billion emails are sent each day. Social networks are growing day after day with more people using them to communicate and share information – precisely what we once relied upon email for. Yet the email...
USA800 Winner of 2013 Top 50 Teleservices Agency Award
USA800, Inc. was named 2013 CUSTOMER Magazine Top 50 Teleservices Agency winner in the domestic inbound and outbound categories, as well as global aggregate. This is the 21st time USA800 has been honored to win a TMC Top 50 Award, this year advancing to the #9...
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.
Powered by DigitalSherpa. Copyright © 2013 · All Rights Reserved · Privacy Policy · User Agreement · Log in
